NFC Digital Ecosystem
The platform is an all-in-one school management system that helps staff handle daily operations like student registration and scheduling, while also keeping parents connected through features like check-in, schedule management, and real-time updates from the school.
My Role
User Experience and User Interface
Client
NTUC First Campus
Date
Jan 2020 - May 2022
Key Metrics (2021-2022):
- UI/UX redesign (increased user retention by 25%).
- Growth Downloads of +70%
- Payment transactions growth of +50%
Business Impact (2021-2022):
- Parent Satisfaction: 90% found the app "easy to use" (2022 survey).
- Operational Efficiency: 40% reduction in manual admin tasks (e.g., fee collection).
- Enrollment Growth: 15% increase in new enrollments attributed to app convenience.
Role:
- Oversee the end-to-end design process, from research and problem identification to wireframing, prototyping, and testing before release.
- Manage and enhance the school's digital ecosystem, ensuring seamless experiences for parents, teachers, and staff across all applications.
- Design user interfaces for various devices, including mobile, iPads, desktops, and large-scale school screens.
Challenges:
- Cross-border collaboration, the teams are in Singapore and India, the projects requires a lot of user testing, the team and the staff very cooperative to help
I have signed NDA for this project contact me for more information about this project